Sales are generally final

Because our products are handmade, one-of-a-kind, or produced in small batches, all sales are generally final. We do not offer routine change-of-mind returns.

Damaged, defective, or incorrect orders

If an order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and photos when they help show the issue. We will review the situation and may offer a replacement, repair, partial refund, full refund, or another appropriate resolution.

Custom and personalized items

Custom or personalized items are not returnable or refundable unless they arrive damaged or Honor & Oak made an error with the order.

Approved returns

Please contact us before sending any item back. Returns must be authorized by Honor & Oak before shipment. Items sent back without prior authorization may not be accepted.

Original shipping charges are generally non-refundable unless the return is the result of an error by Honor & Oak. Responsibility for return shipping will be determined as part of the approved resolution.

Refunds

When a refund is approved, it will normally be issued to the original payment method. Timing for the credit to appear can vary by payment provider or financial institution.

Natural materials

Wood is a natural material. Grain, color, knots, live edges, and other natural variations are part of what makes each handmade piece unique and are not considered defects.

Last updated September 15, 2026.